Privacy Policy

HildeBros Junk Removal ("we", "our", "us") is committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

1. What Personal Information We Collect

We collect only the information necessary to provide our services effectively, including:

Contact Information: Name, address, email address, and phone number
Service Details: Information related to your junk removal or demolition requests
Payment Information: Billing details (handled securely through third-party processors)
Website Usage: Basic analytics data (e.g., pages visited, browser type, IP address)

2. Why We Collect Your Information

We collect and use your personal information for the following purposes:

To provide and manage our junk removal, garbage cleanup, and demolition services
To respond to inquiries, provide estimates, and schedule appointments
To process payments and issue receipts
To improve our website and customer experience
To send optional service updates or promotions (with your consent)

3. Consent

By using our services or submitting your information, you consent to the collection, use, and disclosure of your information as outlined in this policy. You may withdraw consent at any time, subject to legal or contractual restrictions.

4. Disclosure of Personal Information

We do not sell your personal information. We may share it only with:

Service Providers: Third-party vendors who help us operate (e.g., payment processors, web hosting)
Legal Authorities: If required by law or to protect our legal rights

All third parties are bound by confidentiality agreements and must comply with PIPEDA or equivalent safeguards.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, loss, misuse, or disclosure. This includes secure servers, encrypted communications, and restricted access.

6. Access and Correction

You have the right to access your personal information held by us and request corrections if inaccurate. To do so, contact us using the details below.

7. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

8. Cookies and Website Tracking

We may use cookies to enhance your browsing experience. You can disable cookies through your browser, though some features may not function properly.

9. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website. We encourage you to review it regularly.